> For the complete documentation index, see [llms.txt](https://help.contouron.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.contouron.com/settings/social-accounts/instagram.md). # Instagram > For the complete documentation index, see [llms.txt](https://help.contouron.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.contouron.com/settings/social-accounts/instagram.md). ## Instagram When connecting your Instagram account, make sure to use your Instagram login details. Do not use your Facebook login. :bulb: Important: you must have a Professional or Business Instgram account. Personal Instagram accounts cannot connect to 3rd party apps. *** ### Connecting Multiple Instagram Accounts You do not need a separate Contouron account for each Instagram account -- connect them all under one Contouron login. Click **Login with Instagram** in [Settings](https://my.contouron.com/settings). On the Instagram consent screen, click the **three dots (···)** in the top right corner, then choose **Switch account** to log into the other Instagram account and connect it. The new account is added alongside your existing one -- it does not replace it.
Instagram consent screen with the three-dots menu opened to reveal Switch account

On the Instagram consent screen, click the three dots (···) in the top right, then "Switch account".

If Instagram keeps logging into your first account instead of switching, use an incognito window: log out of both Instagram and Facebook, open an incognito window, log into only the second Instagram account, then log into Contouron and click Reconnect. See the general Connecting Multiple Accounts Per Platform guide for details. *** ### Error: 400 Session Error Connecting Instagram Account **IMPORTANT:** Sometimes, your IG account connected successfully even though you see the 400 error. Before attempting solutions below, check if you can make a test Instagram post. Fix #1: * Open incognito Chrome browser * Log out of all other Instagram accounts * Log into the 1 Instagram account you want to connect * Then log into Contouron * Reconnect your account Fix #2: I've seen some people fix this by simply waiting a few hours and connecting again. This means it's an Instagram issue, and there's not much I can do on the Contouron side. Fix #3:\ ​\ If above doesn't work, go to Instagram settings > connected apps > remove Contouron > connect again.\ ​\ Fix #4: Finally, if all else fails, one last thing is make sure in Instagram settings: Settings > Sharing and Reuse > Allow People to Share Externally > Website Embeds is toggled on. *** ### Error: HTTP 500 When Connecting Additional Instagram Accounts If your first Instagram account connects but each additional account fails with "HTTP ERROR 500" right after you log into Instagram, that error page comes from Instagram's own servers, not Contouron. Instagram could not finish the authorization step, so the first account went through and the rest did not. Fix: * Log out of **both** Instagram and Facebook completely, not only Instagram. Instagram authorizes through Facebook, so a stale Facebook session blocks the next connection. * Open an incognito Chrome window. * Log into only the one Instagram account you want to add. * Then log into Contouron and click **Reconnect**. * Connect your accounts one at a time, waiting a moment between each. This is an Instagram-side error, so waiting a few hours and retrying also resolves it in many cases. *** ### Error: Account Isn't Eligible When Connecting Instagram If you switched to a Professional or Business Instagram account but still get an "account isn't eligible" error when you try to connect, reauthorize Instagram and remove the "messaging" permission on the consent screen. * Go to [Settings > Social Accounts](https://my.contouron.com/settings) and click **Reconnect** on Instagram. * On the Instagram permissions screen, uncheck the **messaging** permission. * Leave the rest of the permissions checked and finish connecting. *** ### Error: "The session has been invalidated because the user changed their password" If a post fails with "Could not publish on Instagram: Error validating access token: The session has been invalidated because the user changed their password or Facebook has changed the session for security reasons", the Instagram access token expired. This comes from Instagram/Meta, not Contouron. It happens when you changed your Instagram or Facebook password, or when Meta ended the session for security (a new-device login, a suspicious login, or pending terms). Fix: * Go to [Settings > Social Accounts](https://my.contouron.com/settings) and click **Reconnect** on Instagram. * Log into the Instagram account you want and finish the consent screen. * The new token replaces the invalidated one, and posting works again. *** ### Instagram Auto-Share to Facebook If you have Instagram's built-in setting enabled to auto-share posts to Facebook, that setting still works when posting through Contouron. Contouron posts to your Instagram account via the Instagram API, and Instagram applies its own crossposting rules the same as any other post. --- # Agent Instructions This documentation is published with GitBook. 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