> For the complete documentation index, see [llms.txt](https://help.contouron.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.contouron.com/settings/billing-and-credits.md). # Billing & Credits > For the complete documentation index, see [llms.txt](https://help.contouron.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.contouron.com/settings/billing-and-credits.md). ## Billing & Credits ### Where do I check my billing & subscription? Go to . Click **Open Billing Portal** to manage your subscription, invoices, payment method, cancel, or upgrade your plan. The **AI Credits and Usage** section on the same page shows your credit balance. *** ### What's included in the Free Trial? During your free trial, you can access ALL contouron features except the API - this is to prevent spam/abuse of people posting low-quality content. This means you can add unlimited context, create unlimited posts, schedule and publish unlimited posts to all social platforms, connect your social connects, browse the viral inspiration database, and use a limited number of AI credits (60 credits) to generate AI images and AI videos. To unlock your full amount of credits, you'll need to upgrade from your free trial. To do so, navigate to Settings > Open Billing Portal. #### Generating an API key ends your free trial immediately If you go to Settings > API and generate an API key, your free trial ends at that moment and your paid subscription begins. This applies even if you have days remaining in your trial. Before the API key is issued, Contouron shows a warning and a confirmation popup explaining this. You must confirm before the key is generated. If you need to try n8n or Make automations during your free trial and do not want to be charged, do not generate an API key. Use the Contouron web app instead until you are ready to subscribe. *** ### Plan Limits Each paid plan has the following limits. For the most up-to-date pricing, visit [contouron.com/pricing](https://www.contouron.com/pricing). | Limit | Starter | Creator | Agency | | ------------------------- | -------------- | ------------ | ------------- | | Connected social accounts | 20 | 40 | 100 | | Max media upload size | 400 MB | 1 GB | 1 GB | | Queued scheduled posts | 200 | 1,000 | 3,000 | | Scheduling horizon | 9 months ahead | 1 year ahead | 2 years ahead | | Active contacts per month | 100 | 250 | 1,000 | | API access | Yes | Yes | Yes | All paid plans (Starter, Creator, Agency) include full API access. The **free trial is the only state where API is restricted**. Generating an API key from Settings > API immediately ends the free trial and activates your paid Starter subscription. #### Connected social accounts The total number of social accounts you have connected across all platforms. Facebook Pages and LinkedIn Company Pages do not count toward this total -- only the parent Facebook or LinkedIn account counts. If you hit the limit, first disconnect an account in [Settings > Social Accounts](https://my.contouron.com/settings) or upgrade your plan. #### Max media upload size The largest file size you can upload to Contouron in a single request. If your file exceeds the limit, compress or trim the file, or upgrade your plan. #### Queued scheduled posts The total number of posts you can have scheduled at any one time. Posts published immediately do not count against this limit. If you hit the limit, delete some upcoming posts from [Upcoming Posts](https://my.contouron.com/queue/schedules) or upgrade your plan. #### Scheduling horizon The furthest date in the future you can schedule a post for. Limits depend on your plan: * Starter: 9 months ahead * Creator: 1 year ahead * Agency: 2 years ahead If you try to schedule a post past your plan's horizon, Contouron returns an error. Pick a time within your plan's window or break longer campaigns into shorter batches. #### Active contacts An active contact is anyone you reach out to through Contouron during a month, by sending a direct message or replying to their comment. Someone who messages or comments on your posts does not count until you reply. Each contact counts once per month. A contact you reached earlier the same month does not count again. Your count resets at the start of each month. If you hit the limit, wait for your monthly reset or upgrade your plan. * See the Comments API for how comment replies count toward this limit. * See the Messages API for how sending messages counts toward this limit. *** ### Cancel Account Contouron uses Stripe for billing and subscription. Go to [Settings](https://my.contouron.com/settings/billing) and scroll down to **Billing > Open Billing Portal**. There are no long-term commitments. You can cancel Contouron anytime. If you do cancel, I will personally reach out to get your feedback! :pray:
#### Cancelling during your free trial On the free trial, you have not been charged yet, so there is nothing to refund. To make sure you are never billed: 1. Do not generate an API key. Generating one ends the trial and starts your paid plan immediately. 2. Let the trial expire on its own, or cancel anytime from [Settings > Billing](https://my.contouron.com/settings/billing) > Open Billing Portal. If the Billing Portal shows no active subscription, you are on the free trial and no charge will occur. #### How do I delete my account? Contouron does not have a one-click account deletion. To fully close your account: 1. Disconnect all social accounts: go to [Settings > Social Accounts](https://my.contouron.com/settings) and disconnect each connected platform 2. Cancel your subscription: go to [Settings > Billing](https://my.contouron.com/settings/billing) > Open Billing Portal and cancel After cancelling, you will see a reactivation modal when you log in. You cannot access the app (including previously created videos, posts, and settings) without an active subscription. Your content is not deleted -- reactivating your subscription restores full access to everything you created. When you cancel, the following happen immediately: * All remaining AI credits are deleted, including any unused credits from credit packs you purchased * All scheduled posts stop and will not be published * Any discount applied to your account is removed * Any active promotional benefits are removed If you resubscribe later, you start fresh with your new plan's default credit amount. Previously deleted credits do not return, and prior discounts or promotions do not reapply. If you only want to pause for a short period, do not cancel -- you will lose all your credits. Clicking "Reactivate" on the modal restarts your paid subscription immediately. #### How to check refund status after cancelling After cancelling, the reactivation modal blocks access to Settings and the Billing Portal. To check your refund status without reactivating: 1. Check your email for a Stripe refund receipt (sent to the email address on your Contouron account) 2. Check your bank or credit card statement for the pending refund 3. Ask in the support chat about your refund status -- your Stripe payment history is looked up directly *** ### I paid but I can't access my dashboard and it says my subscription is canceled A screen that says "Your subscription has been canceled" or "Trial Ended" sitting over your dashboard means your subscription is inactive right now, even if you paid in earlier months. Past paid invoices do not keep your subscription active. When your subscription ends or is canceled, Contouron locks the dashboard behind this reactivation screen. Your videos, posts, and settings are not deleted. They return as soon as you reactivate. To get back in: 1. On the "Your subscription has been canceled" screen, click **Reactivate** -- or go to [Settings > Billing](https://my.contouron.com/settings/billing) and click **View Billing Portal** 2. Select a plan and complete checkout 3. Log in again at [my.contouron.com/login](https://my.contouron.com/login) To confirm your current status, open [Settings > Billing](https://my.contouron.com/settings/billing). Your invoice history lists past payments, but the plan status shows whether your subscription is active right now -- a paid invoice from a previous month does not mean your subscription is still active. If a promo is live and you want it applied to your new subscription, do not reactivate at full price first. Open the in-app support chat (orange button, bottom-right), tell Sabrina your Contouron email and which code you want, and she applies the discount to your Stripe record before you pay. See [My previous subscription was canceled and the code is failing on re-subscribe](#my-previous-subscription-was-canceled-and-the-code-is-failing-on-re-subscribe). *** ### How do I get a refund? Refunds are processed through Stripe. When you request a refund, your most recent payment is refunded and your subscription is canceled immediately. Funds take 5-10 business days to reach your account. When you request a refund, all your remaining AI credits are deleted immediately. If you resubscribe later, you start fresh with your new plan's default credit amount. *** ### How do I change my plan? 1. Go to [Settings > Billing](https://my.contouron.com/settings/billing) 2. Click "View Billing Portal" 3. Click the purple "Update subscription" button next to your current plan 4. Select the plan you want to switch to 5. Confirm the change Stripe prorates the charge based on your remaining billing cycle. *** ### How do I enter a discount code? Discount codes are entered at checkout when you first subscribe to a paid plan. Codes do not apply to existing paid subscriptions. If you are on the free trial and want to use a code: 1. Go to [Settings > Billing](https://my.contouron.com/settings/billing) 2. Click **Open Billing Portal** 3. Select a paid plan 4. Enter your code in the discount field at checkout 5. Confirm the discount appears in the price breakdown before paying If you already paid full price and forgot the code, see [What if my discount or promo code was not applied?](#what-if-my-discount-or-promo-code-was-not-applied) below. *** ### Why was I charged full price when I used the $1 offer? (or charged a larger amount in my local currency like AUD) The $1 offer applies only to the Starter plan. If you select the Creator or Agency plan at checkout, the $1 offer does not apply and you pay the full price for the plan you chose. If your charge is well above $1 — including a larger amount in your local currency such as AUD, EUR, or GBP — the cause is the plan you selected, not currency conversion. A charge above the $1 Starter price means you picked Creator or Agency at checkout. Currency conversion turns $1 USD into roughly $1-2 in your local currency, never into a double-digit or triple-digit charge. To use the $1 offer: 1. Go to [Settings > Billing](https://my.contouron.com/settings/billing) 2. Click **Open Billing Portal** 3. Select the **Starter** plan 4. Confirm the $1 price in the breakdown before paying If you subscribed to a higher plan and want the $1 rate, open the in-app support chat and tell Sabrina. Do not request a refund to fix a plan choice. A refund cancels your subscription immediately. Wait for Sabrina to adjust your billing directly. *** ### What if my discount or promo code was not applied? Contouron runs limited-time promotions with discount codes. Codes are applied during checkout when you first subscribe. See the 🎁 Current Promo page for the latest offer (or to confirm none is active). If you used a promo code at checkout but were charged full price: 1. Open the in-app support chat (orange button in the bottom-right corner) 2. Tell the support agent which code you used and when you signed up 3. Sabrina will verify the code and adjust your billing Do not request a refund to fix a missing discount. A refund cancels your subscription immediately. Wait for Sabrina to apply the adjustment directly. #### My previous subscription was canceled and the code is failing on re-subscribe Promo codes apply at brand-new checkout only. If your previous Contouron subscription was canceled and you are trying to reactivate, the code will not apply through Stripe's billing portal for two reasons: * The Stripe customer billing portal does not show a discount-code field on reactivation. * Most promo codes are restricted to first-time customers in Stripe, so even with the code pre-applied via a checkout link, Stripe blocks it once your customer record exists. To fix it: 1. Open the in-app support chat (orange button in the bottom-right corner) 2. Tell Sabrina which code you used, your Contouron email, and that your previous subscription was canceled 3. Sabrina will apply the discount manually to your Stripe customer record so it takes effect on your next payment Do not start a new subscription at full price hoping the code applies later. Wait for Sabrina to apply the discount before resubscribing. #### When do promotional bonus credits appear? Promotional bonus credits (e.g., extra credits from a signup offer) are added when your paid subscription activates. During the free trial, you see only the trial credit balance (60 credits). The bonus credits appear after the trial ends and your first payment processes. To check your credit balance: go to [Settings > AI Credits and Usage](https://my.contouron.com/settings/billing). This page shows your current credit balance and lets you buy more credits. A detailed credit usage history (showing credits spent per generation) is not available yet. *** ### Credit System Every plan includes credits per month: Credits are used for: * generating AI images * generating AI videos Credits are NOT used for: * scheduling or publishing posts * AI voiceovers (powered by ElevenLabs) * turning your content into posts * Viral AI Coach (included in all paid plans with unlimited use) Credits rollover each month. However, if you refunded your payment, then your credits will not rollover. If you run out of credits, you can always purchase more by going to: **Settings > AI Credits and Usage > Buy More Credits** Unlike Kling or Runway, Contouron is not just selling credit packs for image/video generation. In Contouron, you can turn your content into posts for social media, manage content calendars, use viral AI writing prompts, search the viral post database for inspiration, add Elevenlabs AI voices to your videos, use API for automation, access a library of royalty-free images/videos, web video editor similar to Capcut, and in addition to all those features, Contouron also offers AI image and video generation. Plus, you can generate images and videos from multiple providers including flux, ideogram, recraft, luma, ltx, kling, minimax, hunyuan, veo2, and runway. If you're looking to only make AI images/videos and not use the rest of the Contouron platform, then credit packs are the way to go. In Contouron, credit packs are $6.99 for 1000 credits. Go to: **Settings > AI Credits and Usage > Buy More Credits** *** ### Do Credits Rollover? Yes, credits rollover each month. However, if you refunded your payment, then your credits will not rollover. The credit rollover may change in the future, but I will provide ample notice before any such change. *** ### How do I see invoices? Go to Contouron Settings > Open Billing Portal > scroll down to INVOICE HISTORY. You can see all your invoices and download them: ![](/files/TA55oF8OaEymqzpEMqmC) *** ### What if I see "This invoice can no longer be paid on Stripe"? This message means the invoice expired and Stripe closed it, so you cannot pay that specific invoice anymore. This happens when an earlier payment failed and the open invoice timed out. To fix it, start a fresh subscription with a working card: 1. Go to [Settings > Billing](https://my.contouron.com/settings/billing) 2. Click **Open Billing Portal** 3. Update your payment method and add a different card if your current card was declined 4. Select the plan you want (for example, the Starter Plan) 5. Confirm checkout Subscribing again generates a new invoice and reactivates your account. You do not need to pay the old expired invoice. *** ### How do I add company details to my invoice? To add your company name or other business details to your invoice: 1. Go to [Settings > Billing](https://my.contouron.com/settings/billing) 2. Click "View Billing Portal" 3. Update your billing information with your company details Future invoices will include your updated company information. *** ### How do I add a VAT or tax ID to my invoice? 1. Go to [Settings > Billing](https://my.contouron.com/settings/billing) 2. Click "Open Billing Portal" 3. Update your billing information and add your VAT or tax ID Your VAT or tax ID then appears on future invoices. If the billing portal shows only fields for your name, address, and phone number and no VAT or tax ID field, contact support in the in-app chat (orange button, bottom-right). Send your Contouron email, VAT or tax ID, and country. Support adds it to your Stripe record, and it then appears on future invoices. *** ### How many images or videos can you generate? It entirely depends on your [plan](https://www.contouron.com/pricing), which AI models you use, and the duration of your videos. For example, image-to-video AI models will cost more credits than generating a static image. *** ### Is there a time limit on videos created? There is no time limit on video duration. As long as you have sufficient credits, you can generate very long videos. *** ### How Can I See How Many Credits Something Costs? There are two ways to see credit costs before generating: 1. Use "Create Everything with AI Agent" (1st option on [Videos > New](https://my.contouron.com/videos/new)). The credit cost displays before you generate. 2. In the video editor, click on a GREEN image track. The credit cost appears above the "Regenerate" button. Generally, users don't run out of monthly credits unless they are generating high-quality animated videos: Here's the full list of AI image and video models available in Contouron and their credit costs: *** ### How do I get more credits? Go to Settings > Billing to buy more credits, using the slider to indicate the exact amount of credits you want to purchase. Credits rollover every month. --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. 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