> For the complete documentation index, see [llms.txt](https://help.contouron.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.contouron.com/platforms/instagram/faqs.md). # FAQs > For the complete documentation index, see [llms.txt](https://help.contouron.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.contouron.com/platforms/instagram/faqs.md). ## FAQs ### Can I read or reply to Instagram comments in Contouron? Yes. Contouron reads and posts comments on your published Instagram posts through the Comments API and the MCP tools. You can list the comments on your published Instagram posts, including audience replies and your own, post a top-level comment, and reply to a top-level comment. Contouron does not support: * Replies to replies. You can reply to a top-level comment, but not to a reply. * Commenting on other people's posts. To respond to a comment from your audience, reply to it or post a new top-level comment on the same post. *** ### Why don't older Instagram comments show up? Contouron does not backfill comments. It starts capturing comments once your account has comments enabled and you connect or reconnect your Instagram account. Comments left before then do not appear. Contouron also retains comments for up to 45 days. Comments older than 45 days may no longer appear. To grant the comment permission, reconnect your Instagram account in [Settings > Social Accounts](https://my.contouron.com/settings). See Connect Instagram. *** ### Can I read or send Instagram DMs in Contouron? Yes. Contouron reads and sends direct messages on your Instagram account through the Messages API and the MCP tools. You reply to people who already have a conversation with you, or send a private reply to a comment on your posts. Instagram limits who you can message and when: * If they sent a direct message to you, you have 24 hours to respond to them. * If they posted a comment to one of yoru posts, you have up to 7 days to send a single private reply/direct message to them. You may not message them again after your private reply until they re-open your 24 hour messaging window. Contouron does not support cold outreach or messaging people who have not contacted you. Sending a message to a new person counts toward your plan's monthly active-contacts limit. See Active Contacts. If you connected your account before messaging launched, reconnect it to grant the permission. See Connect Instagram. *** ### Why don't older Instagram messages show up? Contouron retains messages for up to 45 days. Messages older than 45 days may no longer appear. --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://help.contouron.com/platforms/instagram/faqs.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.