> For the complete documentation index, see [llms.txt](https://help.contouron.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.contouron.com/platforms/facebook/faqs.md). # FAQs > For the complete documentation index, see [llms.txt](https://help.contouron.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.contouron.com/platforms/facebook/faqs.md). ## FAQs ### How do I publish a regular Facebook post (not a Reel or Story)? Text-only posts and image posts publish as regular Facebook feed posts by default. **Videos always publish as Reels** -- Facebook no longer supports regular feed videos through the API. See Facebook Reel requirements for size, duration, and aspect-ratio specs. **Using the Contouron web app:** Leave the Reel/Story selector unselected for text or image posts. Videos automatically publish as Reels. **Using the Contouron API or n8n/Make.com:** Omit `mediaType` for text or image posts. For videos, set `mediaType` to `"reel"`. Set `"story"` for Stories. *** ### Can Contouron post to Facebook Groups? No. Contouron publishes to Facebook **Pages** only. Facebook's API does not let third-party tools post to Facebook **Groups** or personal profiles, so connect and publish to a Facebook Page instead. To post to a Page, connect it in [Settings > Social Accounts](https://my.contouron.com/settings) and make sure your Facebook login has an **Admin** role on the Page. See: Facebook Limitations *** ### Why did I hit the 35-post limit when my Page only had a few posts? The 35 posts per 24 hours limit applies **per Facebook account**, not per Page. Facebook enforces it on the parent Facebook user that authorized Contouron, so it counts every post across every Page connected from that Facebook login. If you have multiple Pages under the same Facebook login, their posts share the same 35-post quota. Three Pages each posting 12 times in 24 hours adds up to 36 posts on the parent account, which is over the limit even though no single Page posted more than 12. To increase headroom, connect Pages owned by a different Facebook user (a separate Facebook login). Each parent Facebook account gets its own 35-post quota. See: Facebook Limitations *** ### Why does my Facebook post show the blog's image instead of the image I attached? When your Facebook post contains a link, Facebook generates a link preview card and uses the link page's own preview image (its featured image). Facebook shows that image instead of the image you attached. This is Facebook's behavior, not Contouron's, and it applies whether you schedule from the web app or through Claude, n8n, or Make.com. To keep your own image, remove the link from the post: 1. Open the post in the **AI Agent**: 2. Delete the link from the post text. 3. If you still want to share the URL, paste it as plain text in the caption instead of as a preview link. 4. Confirm your attached image is the one you want. 5. Schedule or publish the post. With no link in the post, Facebook keeps the image you attached. See: Facebook Limitations *** ### My Facebook Pages won't connect or don't appear after selecting them First, reconnect your account: 1. Go to [Settings > Social Accounts](https://my.contouron.com/settings) and click **Reconnect** on Facebook. 2. In the Meta permissions popup, choose **"Opt in to current Pages only"** and select each Page individually. 3. Make sure your Facebook login has **Admin** access on the Page. 4. If Pages still don't show, open Meta Business Suite > Settings > Accounts > Apps, remove the Contouron app, then reconnect. If reconnecting keeps failing across all your accounts, or your Pages disappear right after you select them, it may be a temporary Meta/Facebook outage rather than a problem with your setup. Meta outages break account connection and reconnection, not just publishing. Wait a while and retry. A clue: publishing to Instagram and Facebook also fails at the same time. *** ### Facebook shows Contouron as connected, but Contouron shows no Facebook account This means the authorization started on Facebook's side but never finished inside Contouron. Facebook lists Contouron under your Business Integrations, while Contouron has no connection to sync. Waiting does not fix it, because there is no half-connection for Contouron to complete. Clear the stale authorization and reconnect from scratch: 1. Open **Meta Business Suite** or **Business Manager**, then go to **Settings (gear icon) > Accounts > Apps** (your Business Integrations list). 2. Remove the **Contouron** app. This clears the cached, half-finished connection. 3. Go back to Contouron and open [Settings > Social Accounts](https://my.contouron.com/settings). 4. Click **Connect** for Facebook. 5. In the Meta permissions popup, choose **"Opt in to current Pages only"** and select each Page individually. 6. Confirm your Facebook login has an **Admin** role on the Page. If Contouron still shows no account after a fresh reconnect, and Instagram or Facebook publishing fails at the same time, it may be a temporary Meta outage. Wait a while and retry. See: Facebook Connection Guide *** **Didn't find your answer?** * General FAQs * [API FAQs](https://github.com/Contouron-Inc/help.contouron.com/blob/main/api/faqs.md) --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. 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